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Why Business
Plans Fail
by Dave Lavinsky, President Growthink
www.growthink.com
The year 2000, with its record
breaking highs and lows, has created unique challenges for new and
existing ventures seeking to raise capital in 2001. Investors have become
even shrewder and are far more discerning in selecting only ventures with
attainable revenue models, real competitive barriers to entry, and strong
management teams. Growthink surveyed venture capitalists, corporate
investors and angel investors regarding what they are looking to fund and
why in 2001. From these interviews, we identified the ten most common
reasons why business plans fail to raise financing:
Pitfall #10: Excluding
Successful Companies in the Competitive Analysis
Too many business plans want to
show how unique their venture is and, as such, list no or few competitors.
However, this often has a negative connotation. If no or few companies are
in a market space, it implies that there may not be a large enough
customer need to support the venture's products and/or services. In fact,
when positioned properly, including successful and/or public companies in
a competitive space can be a positive sign since it implies that the
market size is big. It also gives investors the assurance that if
management executes well, the venture has substantial profit and liquidity
potential.
Pitfall #9: Over Emphasizing
Partnerships with Well-Known Companies
Forging partnerships to improve
market penetration and/or operations has become commonplace, particularly
for "new economy" businesses. The fact is that, regardless of
whom the partnership is with, partnerships by themselves have limited
value. Rather, what are meaningful are the partnership terms. For
instance, while it sounds great to have a partnership with Microsoft,
Cisco or Yahoo, it is the details of these partnerships that investors
find important. The business plan must explain the partnership's equitable
terms, the extent to which each partner will improve operations and/or
sales, and the structure of the partnership.
Pitfall #8: Focusing Too Much
on the Future
Investments and valuations for
growth companies are based on a firm's projected future performance.
However, the best indicator of future performance is past performance, or
a venture's past track record. Business plans must show what
milestones/accomplishments a venture has achieved. Past success in
achieving goals gives investors the confidence that the team will execute
in the future.
Pitfall #7: Not Tailoring
Management Team Biographies to the Venture's Development Phase
The Management Team section
should include biographies of key team members and detail their
responsibilities. These biographies should be tailored to the venture's
growth stage since different skill sets are needed to launch, grow and/or
maintain a venture. A start-up venture should emphasize its management's
success launching and growing ventures. On the other hand, a more mature
venture should emphasize how team members have successfully operated
within the framework of larger enterprises.
Pitfall #6: Asking Investors
to Sign an NDA
Most investors will not sign NDAs
(Nondisclosure Agreements). This is because a business' strategy and/or
concept are typically not confidential. It is possible that a key
partnership is confidential, for example, but for the most part the
execution of the strategy and concept is what will make the company
successful. If the concept and/or strategy must remain confidential, this
often implies that there are no barriers to competitive entry. If a
competitor or host of competitors can quickly copy the concept, then the
business model is probably not sustainable. On the other hand, proprietary
technology is confidential. The business plan should not discuss the
confidential aspects of the technology but should discuss the benefits of
the technology and how these benefits fulfill a large customer need. A
serious investor will review the actual technology during the due
diligence process. A discussion regarding signing an NDA would be
appropriate at this point.
Pitfall #5: Indiscriminately
Incorporating Investor Feedback into the Business Plan
Investors, like the rest of us,
have different tastes. One investor may love a concept and/or business
plan while the next may hate both. It is important to understand this as
business plans are working documents and are always undergoing iterations.
Management teams must not rush to incorporate each potential investor's
comments. Instead, have several investors, partners and other business
colleagues review the plan and provide feedback. Incorporate common
concerns and probe other comments to determine if they are valid.
Pitfall #4: Stressing First
Mover Advantage
A business plan must include
strategies that demonstrate the venture can and will build long-term
barriers around its customers. Simply claiming a first mover advantage is
not compelling in today's funding environment. The methods through which
the venture will retain customers should be detailed in the business plan.
Such methods could include implementing customer relationship management (CRM)
tools, building network externalities (e.g., the more people that use the
product or service the harder it is for a competitor to penetrate the
market), ongoing value-added services, etc.
Pitfall #3: Focusing Too Much
on the Venture's Proprietary Technology
While proprietary technology is a
significant factor in investment decisions, it is much more important to
show how this technology satisfies a large, unfulfilled customer need.
Many unsuccessful ventures fail because they do not understand the needs
of their customers. Understanding true customer wants and needs,
identifying which target markets most exemplify these needs, and outlining
a plan to penetrate these markets are critical to funding and execution
success.
Pitfall #2: Presenting Large,
Generic Market Sizes
Defining the market size for a
venture too broadly provides little to no value for the investor. For
example, mentioning the trillion dollar U.S. healthcare or B2B markets are
generally extraneous since no venture could reap $1 trillion in sales in
either market. Rather, a more meaningful metric is the relevant market
size, which equals the venture's sales if it were to capture 100% of its
specific niche of the market. Defining and communicating a credible
relevant market size, and a plan to capture a significant share within
this market is far more powerful and believable to investors.
Pitfall #1: Making Financial
Projections Too Aggressive
Many investors skip straight to
the financial section of the business plan. It is critical that the
assumptions and projections in this section be realistic. Plans that show
penetration, operating margin and revenues per employee figures that are
poorly reasoned, internally inconsistent or simply unrealistic greatly
damage the credibility of the entire business plan. In contrast, sober,
well-reasoned financial assumptions and projections communicate
operational maturity and credibility. By accessing and basing projections
on the financial performance of public companies in their marketplace,
ventures can prove that their assumptions and projections are
attainable.
The preceding has been taken from
Growthink's 2001 Business Plan Guide, which can be accessed by visiting www.growthink.com.
About the author: Dave
Lavinsky is the President of Growthink. Growthink is the leader in
assisting high-growth companies with the capital-raising process.
Growthink has offices in Los Angeles and Palo Alto. For additional
information on Growthink or the services it offers, visit http://www.growthink.com
or call 310-823-6505.
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